Give Your Skills and Career an Upgrade
Learn from experts with hard-won, real-world experience in solving the challenges that Customer Success Managers face today.
Our comprehensive, competency-based training curriculum covers all facets of the customer lifecycle and teaches you how to effectively conduct the activities required at each stage.
Comprehensive skill training for maximum impact.
What you get with every program:
Upgrade your skills—whether you’re just starting out or a seasoned pro.
Get Career Ready
Learn the skills you need to know to effectively transition into a new Customer Success career.
Develop Your Skills
Learn the practices and skills that you need to master in order to succeed as a CS professional.
Earn A Certification
Earn Certifications that will accelerate your career and demonstrate your knowledge.
Career Growth
Get a playbook to accelerate your career - stand out from your peers by improving your results.
Which program is right for you?
CCSM Level 1
Launch your Customer Success education. Learn the foundational practices, tactics and best-practices top Customer Success Managers use to deliver better outcomes for their customers and company.
Ideal For: Anyone looking for an introduction to the fundamentals of Customer Success Management and a deeper knowledge of the key operating core practices.
Key Concepts Addressed: Onboarding, Success Plans, Business Reviews, Disengaged Customers, Account Management, Consultative Approach and Metrics.
CCSM Level 2
Grow your knowledge of the advanced practices of Customer Success. Learn the key practices that will enable you to refine your ability to effectively manage internal relationships and a growing portfolio of accounts.
Ideal For: Customer Success practitioners with greater than a year of experience in the role and a desire to be able to more effectively manage their customers and outcomes.
Key Concepts Addressed: Proactive Engagement, Customer Health, Learning from Churn, Customer Advocacy, Upselling and Driving Increased Renewals.
CCSM Level 3
Take a strategic approach to Customer Success Management. Learn how to transform your approach to delivering Customer Success by developing your own engagement model, playbooks and operational workflow.
Ideal For: Experienced CSMs that are interested in operationalizing their approach to Customer Success so that they can strategically manage their customers.
Key Concepts Addressed: Segmentation, Engagement Models, Playbook Creation, Capacity Modelling, Performance Management and Change Management.
CCSM Launch + Growth Bundle
Access Two of Our Best Customer Success Career Development Training Programs for One Low Price. Launch your Customer Success education and then keep growing your knowledge with our bundle of the CCSM Level 1 and CCSM 2 programs.
Ideal For: Anyone looking for an introduction to the fundamentals of Customer Success Management as well as a desire to be able to take the ability to effectively manage their customers and outcomes to the next level.
Why go with the Bundle? The Launch + Growth Bundle is our best deal as it provides you with access to two of our most sought-after certifications for nearly 50% off. If you’re not quite ready to go “all-in”, but you want to push yourself to growth then this is the bundle for you!
CCSM All-Access Training Bundle
Go “all-in” on your Customer Success education. Learn everything that you need to know to transform yourself into a world-class Customer Success Manager.
Ideal For: Current CSMs that are interested in deepening their knowledge and increasing their effectiveness as a Customer Success Manager. If you are interested in investing in your ongoing professional development, this is the best plan for you.
Why go with the Bundle? The All-Access Bundle is our best value as it provides you with access to all of our current CCSM training and certifications; it also future proofs your professional development investment by providing you with access to forthcoming Levels that are published during your subscription term.
Frequently Asked Questions
What Our Students Are Saying About Our Programs
